How can we help?

Use Track Your Order for the latest. Your tracking link is also in your shipping email. In-stock orders ship within 3 business days, Monday to Friday, then take 2 to 5 business days to arrive. Orders placed after 2pm Central start the next business day. Made-to-order items ship in 5 to 7 business days, and items in one order can ship separately.

In the US, order in-stock items by Wed, Dec 16 and made-to-order items by Wed, Dec 9. After that, orders ship after Christmas. Need a gift sooner? An e-gift card arrives in minutes. These dates are for US orders only.

In the US, order in-stock items by Wed, Dec 16. Made-to-order items now ship after Christmas. Need a gift sooner? An e-gift card arrives in minutes. These dates are for US orders only.

Orders now ship after Christmas. Need a gift sooner? An e-gift card arrives in minutes.

If it hasn't shipped, send us a note right away with your order number and we'll cancel it. Refunds show up in 3 to 5 business days, depending on your bank. Once it ships we can't cancel it, but you can return or exchange it. If your order is delayed, you can cancel the delayed item for a full refund.

Check your shipping emails first, because items in one order can ship separately. If it isn't on its way in another box, send us a note with your order number and what's missing, and we'll send it.

We'll make it right at no cost to you. Send us a note within 14 days of delivery with your order number and what happened. A photo helps. We'll send the right one.

Start in our returns center with your order number and ZIP code. You have 14 days from delivery, and the item must be unused. US exchanges and returns to store credit are free. Sale, made-to-order and international items are final sale. Eligible orders placed Nov 14 to Dec 24 can be returned through Jan 15. Each item can be exchanged once, and we can't hold a size, so send it back soon. See the full return policy.

Returns are processed within 5 to 7 business days after we receive them. A refund to your card then shows up in 3 to 5 business days, depending on your bank. Store credit comes by email, so check your spam folder. Still don't see it? Send us a note.

Log in to your account, click Manage Subscriptions, and select Cancel under Actions. You can cancel anytime after your first two shirts have shipped. Cancel before your next charge date and you won't be charged again. Cancel on or after it, and that month's shirt is your last. Can't get in? Send us a note and we'll do it for you.

The Shirt Club is a monthly membership, not a one-time purchase. It says so on the product page and at checkout, and we send a reminder before every charge. US members renew on the 1st, and international members on the 15th. The Club has a 2-month minimum, so if you'd like out, send us a note and we'll set it to end after your second shirt. Don't recognize the order at all? Send us the order number or the email on the charge and we'll look into it.

Every month you get an exclusive shirt you can only get in the Club. It's $20 a month plus shipping, $22 for 2XL and 3XL, and $24 for 4XL. You're charged when you join, then on the 1st of every month until you cancel (the 15th for international members). There's a 2-month minimum, and you can skip a month. See this month's shirt.

Try the search at the top of the site. If it isn't there, it may have sold out or been retired, since many designs are limited or seasonal. Send us a note with the name or a picture and we'll look for you.

If it hasn't shipped, send us a note with your order number and the right address. If it has shipped, contact the carrier with your tracking number, since they can often redirect a package. If it comes back to us, we'll help you get it reshipped.

Carriers sometimes mark a package delivered a little early, or leave it somewhere out of sight. Check around your property and with neighbors, and give it 2 business days. If it still hasn't turned up, send us a note and we'll take care of it.

Pick your size on the product page and click Email When Available. You can get the alert by email or text, so you'll know the moment it's back. We can't promise a date.

We ship to many countries, and your options show at checkout. International orders are made to order. They ship in 5 to 7 business days from a print partner in or near your country where available, and your delivery estimate is shown at checkout. They're final sale unless they arrive damaged or wrong, or your local law gives you more rights.

If it hasn't shipped, send us a note right away with your order number and the exact change. If it has shipped, you can exchange it when it arrives through our returns center.

If it's past the shipping times, send us a note with your order number. We'll check where it is and tell you when to expect it, or the day we'll update you. If you don't want to wait for a delayed item, you can cancel it for a full refund.

Click unsubscribe at the bottom of any marketing email, and reply STOP to any marketing text. It can take a few days for scheduled emails to stop. You may still get messages about your orders and subscriptions.

Your first shirt ships within 3 business days. After that, we print Club shirts fresh each month after the charge on the 1st, and they usually ship by mid-month. International members are charged on the 15th, and their shirt usually ships within about a week. You'll get a tracking email as soon as yours goes out.

Faster shipping speeds up the trip once the carrier has your package. It doesn't change the time to pack it, which is up to 3 business days for in-stock items. If we're late on an order you paid to upgrade, send us a note and we'll refund the upgrade.

Yes. Returns go to store credit by default. If you'd rather have your money back on your card, email contact@hardcoreitalians.com before you send the item back. You pay the return shipping unless it's our mistake.

Enter your code at checkout. Only one code works per order, and some codes don't apply to sale items. Sale prices and codes only run during the sale, and we can't add a code once your order is placed. Still stuck? Send us a note with the code and what's in your cart.

In the US, in-stock orders ship within 3 business days, then take 2 to 5 business days to arrive. Faster options show at checkout, but we can't guarantee a delivery date. Need it by a certain day? Send us a note before you order.

The sizes and colors on the product page are what we have. If your size is sold out, click Email When Available. Want something we don't make? Send us a note and we'll pass it to our product team.

US orders of $100 or more ship free. Otherwise, shipping is calculated at checkout by weight, delivery location and service. We don't make any profit on shipping.

Yes. Log in to your account and click Manage Subscriptions. Make changes before your charge date, the 1st for US members and the 15th for international. Changes made after that apply to the next month.

For festival questions, email events@hardcoreitalians.com.

"Label created" means the label is made, but the carrier hasn't scanned it yet. Packages can also sit for a few days, especially in December. If yours hasn't moved in 5 business days, send us a note. If the carrier confirms it's lost, we'll replace it. Please contact us within 30 days of the estimated delivery date.

Enter the code at checkout. Store credit and gift cards expire 5 years from the day they're issued, and they aren't refundable or redeemable for cash. E-gift cards go by email on the date you choose, up to 90 days out. Can't find yours? Check your spam folder, then send us a note.

See Advertise for sponsored features on our page.

Most items fit true to size. Where a product fits differently, like track jackets, polos, varsity hoodies or women's slim fit tees, its size chart says so. For reference, 5'7" and 150 lbs wears a Medium, 5'10" and 185 lbs a Large, and 6'2" and 215 lbs an XL. See Fit & Sizing.

Yes. Download the Hardcore Italians app.

The item is free, and the charge at checkout covers shipping. Free offers only run during a promotion.

Each product description lists the material and fit. For printed apparel, wash cold, inside out, and hang dry. That protects the print and avoids shrinkage.

See Careers, or email your resume to jobs@hardcoreitalians.com.

A carrier sends a package back if the address is wrong, the addressee moved, or it's refused. Send us a note within 30 days and we'll reship anything still in stock. After 30 days, we issue a full store credit for the package.

We'd love to hear it. Send us a note. Customer ideas are where a lot of our best products come from.

Send us a note with the form below or email contact@hardcoreitalians.com. A real person will write back within 1 to 2 business days.

Shirt Club orders are non-refundable once processed. We offer size exchanges when available, and we'll replace anything that arrives damaged or incorrect. Send us a note.

Our returns center makes one for you. All you need is your order number and ZIP code.

Check your spam and promotions folders. If it isn't there, send us a note with your name and what you ordered, and we'll find it. If your email had a typo, we can fix it.

Gift recipients can start a gift exchange here for store credit or a new size, with or without the order number. Without it, we'll ask who gave the gift, and our team will find the order and write back by email.

Yes, through Faire. See Wholesale.

The usual reasons are that it's past 14 days from delivery, it's marked final sale, or it was already exchanged once. Sale, made-to-order, ship-direct and international items are final sale unless they arrive damaged or wrong, or your local law gives you more rights. Think that's a mistake? Send us a note.

Your order confirmation email is your receipt, and your orders are in your account. Need a copy? Send us a note.

We take major cards, PayPal and Shop Pay, and your options show at checkout. If a payment fails, check your billing address or try another card. Still stuck? Send us a note.

The second line is usually a pending hold from your bank, and it drops off within a few business days. If it's still there, send us a note with your order number and we'll look into it.

Please fill out our donation form.

Mystery tees are picked at random from what's in stock, so you don't choose the design and a duplicate can happen. Got one? Send us a note and we'll help.

Bundle pricing shows on the product page and in your cart. Only one discount works per order.

Log in to your account and click Manage Subscriptions to update it. Once it's updated, we'll try the card again and your shirt will ship.

We'd love your honest review. You can leave one here.

Log in to your account with the email you used to join, then click Manage Subscriptions. Still can't get in? Send us a note with that email and we'll help.

Go to your account and enter the email on your orders. Need to change your email? Send us a note.

The product page shows the ship time. You can cancel a pre-order for a full refund only before it enters production or fulfillment.

We can't adjust the price on an order that's already been placed. Sale prices and codes are only good during the sale.

Duties and taxes are set by the destination country. When they apply, they're calculated at checkout or collected at delivery. Your local customs office can tell you more. They're non-refundable.

Yes. The 12 Month Gift Membership is one payment that covers 12 months of shirts.

Taxes are worked out at checkout based on your shipping address.

Email contact@hardcoreitalians.com with the subject "Privacy Request." See our privacy policy.

Email purchasing@hardcoreitalians.com, or use our vendor form.

We don't do custom orders, but we do take bulk orders through Faire. See Wholesale.

Shipping protection refunds you if your package gets lost or stolen. Send us a note with your order number.

Yes, we ship to PO boxes and military addresses.