Returns & Exchanges
If you are not satisfied with your purchase, you can submit a return or exchange for any number of eligible items within fourteen (14) days of delivery if the item(s) is in the original condition and unused. All returned items are subject to inspection prior to processing. Exchange shipping for different colors or sizes is complimentary within the US. We do not provide complimentary returns or exchanges for those outside of the US. Customs duties and taxes are non-refundable through Hardcore Italians
FINAL SALE ITEMS
Please note, sale items, items that ship direct from manufacturer and items made on-demand are marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit. Please carefully review all product details, including the products shipping description and all sizing information prior to purchasing.
DOMESTIC (U.S.)
Our online returns website makes returning an item easy and hassle-free. All you need to get started is your order number and zip code. Your order number can be found in your order confirmation email or on the packing slip next to 'Customer order #' (it is typically 9-10 digits long).
Exchanges: To get started on your exchange, click HERE.
- There is no charge for domestic exchanges or returns to store credit. We offer free shipping on the exchanged item, so you can shop with confidence. You will be able to review items that are eligible for return and make size exchanges based on available inventory.
- Once we receive your item, we will inspect the return and process the exchange. Our return center does not hold inventory on an open exchange request so we always recommend sending back the exchanged item sooner than later to ensure you get the correct size.
- Customers are only allowed to submit a single exchange per item on their order. You will not be able to submit a second exchange of an already exchanged item.
Returns: To get started on your return, click HERE.
- If you elect to make a return, it will be given as store credit. We do not offer credit card refunds.
- You will be responsible for shipping cost back to us.
- Once we receive your item, we will inspect the return and refund the purchase amount to the original form of payment or issue the store credit to your email on file. Refunds are processed within 1-3 business days of us receiving your items.
- We reserve the right to limit returns and to track returns initiated from the same customers or shipping addresses. If we believe that a customer has been or is likely to take advantage of our return policy, we reserve the right to deny returns to any customer.
Gift Exchanges: To get started on your gift exchange, click HERE.
- We allow a gift recipient the ability to return a gift for store credit or a new size, with or without access to the original order number and the shipping zip code.
- If the gift recipient does not have the original order number and/or zip code you will be prompted to provide additional information about the items, including who gave the gift. This information is sent to our support team who will attempt to locate the order and reply back directly to your email with the order details.
INTERNATIONAL (CANADA, U.K. & AUSTRALIA)
We currently do not offer international exchanges, but we're happy to accept item a return for a full refund excluding any shipping charges. If you need to exchange an item for a different size, you will need to place a new order for the correct size and return the size that didn’t work out for a refund.
International orders cannot be returned using our returns center. You will have to ship the item back at your own expense and ensure the package is sent with a trackable service. Customs duty and fees are non-refundable.
- Mail your return to:Zipscale C/O Hardcore Italians, 2575 Enterprise Circle, West Chicago Illinois, United States, 60185
- After you ship the return item(s) you must email us at contact@hardcoreitalians.com and include both your return tracking number as proof of shipment and inform us exactly what you would like refunded so we can ensure completion on our end once the package is checked back in.
DAMAGED OR MISSING ITEMS
Unfortunately this can happen sometimes, but thankfully not very often. Regardless of your shipment country, if your item arrives damaged or incorrect, no need to worry, we’ll make sure you are taken care of. For the fastest resolution, please send us a photo showing the poor quality print or the damaged area of the item and the order number. A request for replacement needs to be made within seven (7) days of receiving the purchase.
ITEMS RETURNED TO SENDER
Returned to sender is a common policy used by post carriers to handle items that could not be delivered. If an item could not be delivered for any reason, the item would be sent back to our warehouse. We are not currently able to reship these packages.
The following are common reasons for items returned to sender:
* The address does not exist or is incorrect
* The item contains insufficient postage
* The addressee has moved without providing a forwarding address
* The item is refused by the addressee
If you order has been returned and you do not contact support we will process a full store credit for the package. You can use the store credit to repurchase the order and correct your shipping address. If you wish to have the items reshipped, please reach out to support so we can provide a replacement order for any still-in-stock items.
PRICE ADJUSTMENTS
Hardcore Italians does not currently honor post-purchase price adjustments to existing orders.