Terms of Service

Orders

  • Our software does not allow us to make manual adjustments to finalized purchases.  All orders will be processed and shipped as originally placed.
  • Customers are responsible for providing an accurate shipping address.  To prevent any shipping delays, please double check that the address listed in your order confirmation email is correct.  
  • Hardcore Italians is not responsible for unfortunate events such as misplaced, lost or stolen packages, during the time of transit. Under all circumstances USPS is responsible for any of all mail pieces that undergo USPS delivery services. We will do our best to assist all customers regarding missing packages.
  • All claims will be thoroughly reviewed case by case; claims may take up to 3 weeks to process. Once USPS responds to your claim we will be able to take further proper actions to resolve this mishap. Until then, your kind patience is much appreciated as we work with USPS.
  • Filing a claim does not guarantee USPS will partially or fully compensate/reimburse you for your lost/stolen package, but we will do our best to assist you through the process.


Shipping

  • Orders are shipped to the provided shipping address listed under customer’s account. 
  • Hardcore Italians is not responsible for packages delivered to mistyped or invalid address. 
  • All returning packages due to insufficient address will be sent a verification email. Customers will have 72 hours to respond, failure to reply within 72 hours will automatically result in order cancellation.
  • Customer’s funds will be transferred to store credit.
  • Customer's are responsible for any additional postage fees for orders that need to be re-shipped due to invalid addresses
  • Additional shipping fees may be applied if incorrect shipping information was entered at checkout. You will have 24 hours to make any minor size or address changes to this order free of charge. Make sure you call or write into customer service within this time frame.

    Domestic orders/shipping

    • Orders are generally received within 7 business days after date of fulfillment.
    • Expected delivery dates may vary during holiday season, depending on volume of mail experienced through postal service.

    International orders/shipping

    • Duties and taxes are determined by the customs agency within the designated country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold, if it exists, for goods imported into the designated country.
    • Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.
    • International shipping expected delivery dates varies depending on the location.
    • Orders are generally received within 5-10 business days
    • Shipping dates may vary during holiday season, depending on volume of mail experience through postal service.


    Returns/Exchanges

    • All returns/exchanges must have a valid reason. (ex. Size, Defect)
    • We do not offer refunds.
    • Items purchased from Hardcore Italians may be returned for store credit.  All return requests must submitted within 30 days of receiving your shipment. Each item must have the original tags attached and be unworn as well as unwashed. Hardcore Italians will not issue any refunds on returned products.
    • Returns and exchanges on certain products (ie. Briefs) must also be unopened and in its original packaging.
    • If a product in your order is out of stock, you will automatically be refunded for the purchase price of that item (taxes included).
    • All returns/exchanges must contain invoice order number
    • Any packages arriving without an order number within the packge will be returned to the sender.
    • You will be responsible for paying postage on any returns/exchanges. If you request an exchange, we will waive the Standard Shipping fee on your new order. If your item is defective, we will issue you a return prepaid label and waive the fee on the return shipping for the new item.
    • Please allow 1-3 weeks from the time you mail your return/exchange to be processed dependent on the volume of returns at that time.
    • Gift Cards are non-refundable.
    • Store credits are issued with a code that will be emailed to your email address associated with the order.

    Discount Codes

    • All discount codes must be entered at the time of checkout.  
    • For our customer’s safety, our software does not allow us to manually apply discount codes or adjust any prices to orders once they are finalized and payment has been accepted.
    • Only one discount code can be applied per purchase.

    Currency exchange/fluctuation rates

    • International exchange rates are implemented.
    • Exchange rates fluctuate depending on the daily foreign exchange market

     

    Sales

    • All Black Friday and Cyber Monday purchases are final.
    • We do not accept any returns or exchanges on sale items. 
    •  Sale prices and discount codes are only valid during the time of the sale.
    • Sale prices will not be applied to any orders placed before or after the time of the sale.

     

    Special Sale Events (Festivals, Sport Events, etc...) 

    • We do not accept any returns or exchanges on sale items. 
    • Sale prices and discount codes are only valid during the time of the sale.
    • Sale prices will not be applied to any orders placed before or after the time of the sale.

    Mobile Message Service Terms and Conditions

    The Hardcore Italians mobile message service (the "Service") is operated by Hardcore Italians ("Hardcore Italians", “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. We may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

    We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

    Text messages may be sent using an automatic telephone dialing system or other technology. Your consent to receive autodialed marketing text messages is not required as a condition of purchasing any goods or services. If you have opted in, the Service provides updates, alerts, information, promotions, specials, and other marketing offers (e.g., cart reminders) from Hardcore Italians via text messages through your wireless provider to the mobile number you provided. Message frequency varies. Text the single keyword command STOP to 1 (833) 858-1916 to cancel at any time. You'll receive a one-time opt-out confirmation text message. If you have subscribed to other Hardcore Italians mobile message programs and wish to cancel, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, email contact@hardcoreitalians.com.

    We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

    The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. You agree to maintain accurate, complete, and up-to-date information with us related to your receipt of messages, including, without limitation, notifying us immediately if you change your mobile number. 

    You agree to indemnify, defend, and hold us harmless from any third-party claims, liability, damages or costs arising from your use of the Service or from you providing us with a phone number that is not your own.

    You agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

     

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