Shirt Club FAQ

HOW DO I SIGNUP?

Looking to purchase a subscription for yourself? Click here and refer to the following for our subscription details. 
    •  Subscription options: Subscribe month to month
    • • Additional details: Billed every month, cancel anytime
    • • Cost: $20/month + shipping

HOW DOES A MONTH-TO-MONTH SUBSCRIPTION WORK?

Shirt of the Month subscriptions bill on a recurring basis. Your initial sign up is your first month's payment. Your first shirt will ship the following month. Shirts are automatically sent out right after the 1st of the month. You will be able to opt out after the 3rd month of the subscription. 

All recurring charges take place on the 1st of every recurring month. You will receive a notice of your upcoming billing 3 days before the actual bill date and a second notice on the 1st of the month when your card is charged. If you cancel before that date, you will not be billed for another shirt. If you cancel on or after that date, it will be your last months shirt. 
Here is an example: 

    • Pasquale purchased a subscription on June 15th. His first shirt ships in July. He's committing to receive a shirt in July, August, and September. The subscription auto-renews each month until canceled and he would not be able to opt out until after September 1st.

    Subscriptions orders close on the 1st of the month. Shipping generally takes 2-7 business days. You will receive a shipping notification email when your shirt is on the way to you.

    WHEN WILL I RECEIVE MY FIRST SHIRT?

    The shirt image is typically always the current months shirt unless otherwise noted. If you start your subscription after the 1st of the new month you will only receive the current months shirt while supplies last. Here are some examples: 

      • • Pasquale purchased a subscription on August 29th. So, his first shirt is typically the September 1st shirt.
      • • Michael's subscription was purchased on September 2nd. His first shirt? October 1st. If supplies of current months shirt are left he may receive the current months shirt and his next shirt order will not be until November 1st. It will skip the October shirt.
      • • Marissa purchased her subscription on August 9. Her first shirt is typically the September 1st shirt.

      HOW DO I UPDATE MY SHIPPING ADDRESS FOR MY SUBSCRIPTION?

      If you would like to update your shipping address, you can do so through your Account dashboard in the Subscription Profile. You can access your account by clicking here.

      Once you've logged into your account, follow these steps:

        • • From your "My Account" dashboard click "Manage Subscriptions" in the upper left corner.
        • • From Subscriptions Orders tap “edit” next to your address.
        • • Enter your new Subscription Shipping Address information.
        • • Make sure you hit save after making the changes.

        Please note: Any address changes or orders made after the 1st of the month apply to the following month’s shirt. 

        HOW DO I CANCEL MY SUBSCRIPTION?

        You you are free to self-service cancel anytime after the first two shirts have shipped. If you do choose to cancel, you may do so in your Account Dashboard. You can access your account by clicking here and logging into your account.

        Once you've logged into your account, follow these steps:

          • • From your "My Account" dashboard click "Manage Subscriptions"
          • • From “Subscriptions” tap “Cancel” under Actions.

            If you are having troubles canceling your subscription, send an email to contact@hardcoreitalians.com

            AM I ABLE TO RETURN OR EXCHANGE A SHIRT?

            These shirts are non-refundable but we will offer exchanges for different sizes. We will also happily replace damaged, defective, or incorrect items. Otherwise, all sales are final. If there are any complications with your shipment, shoot us a note at contact@hardcoreitalians.com.